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Customer Satisfaction Survey

Dear clients,

High quality and seamless mutual relationship is our priority. Therefore we would like to ask for your kind assistance in assessing the quality of our services. By filling out a short questionnaire you will provide us with valuable information that will be used to further improve our cooperation.

 

CUSTOMER SATISFACTION SURVEY

 
 
1. RESPONSE RATE:
EXCELLENT:
GOOD:
WITH RESERVATIONS:
INSUFFICIENT:
ADDITIONAL COMMENTARY:
2. BUSINESS MEETING QUALITY:
EXCELLENT:
GOOD:
WITH RESERVATIONS:
INSUFFICIENT:
ADDITIONAL COMMENTARY:
3. WAY OF COMMUNICATION:
EXCELLENT:
GOOD:
WITH RESERVATIONS:
INSUFFICIENT:
ADDITIONAL COMMENTARY:
4. DELIVERY DATES COMPLIANCE:
EXCELLENT:
GOOD:
WITH RESERVATIONS:
INSUFFICIENT:
ADDITIONAL COMMENTARY:
5. PRODUCT QUALITY:
EXCELLENT:
GOOD:
WITH RESERVATIONS:
INSUFFICIENT:
ADDITIONAL COMMENTARY:
6. SERVICE QUALITY:
EXCELLENT:
GOOD:
WITH RESERVATIONS:
INSUFFICIENT:
ADDITIONAL COMMENTARY:
7. INFORMATION AVAILABILITY:
EXCELLENT:
GOOD:
WITH RESERVATIONS:
INSUFFICIENT:
ADDITIONAL COMMENTARY:
WHAT HAVE YOU BEEN/ARE YOU DISSATISFIED WITH?:
WHAT DO YOU MISS WHEN DEALING WITH US?:
YOUR SUGGESTIONS FOR IMPROVEMENT OF COOPERATION?:
WHAT WERE YOU SATISFIED WITH? WHAT DO YOU FIND A COMPANY´S STRENGTH IN RELATION TO ITS CUSTOMERS?:
PROVIDED BY (COMPANY NAME):
CONTACT:
SAMPLE CODE: *

Boxes marked with * are mandatory

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